Casey were awarded refurbishment and improvement works to Ryfields Retirement Village which consists of 242 retirement living apartments and bungalows. Casey are worked closely with YHG and the Design Team to deliver the project within a live environment. Many of the properties had external balconies and access to these had to be managed.
The project scope of works includes packages such as:
Customer communication was key due to having to undertake daily decants of properties. Our designated CLO’s engaged with the customers on a daily basis with various form of communication. Customer safety and experience was of primary importance and our KPI satisfaction scores are an indication of the success of this project.
“Casey are brilliant! They are extremely flexible and very accommodating to change. The site team are really quick to any queries from both YHG and customers. Everyone is very professional and they puts up with a lot. On the scheme there are some difficult customers and even they have given positive feedback!” Chelsey Simpson, Lead Project Manager
In August we had the pleasure of handing over the 100th property at Ryfields Village for Your Housing Group. To celebrate the occasion we provided the resident with a bouquet of flowers. She was absolutely delighted and said:
“I was very pleased to find out that my flat was the 100th to be completed. All of Casey’s workforce should be applauded for not only the great work they have done, but also the way it was done. Sue and Kelly have been a pleasure to deal with. Nothing has been too much trouble. The men were all cheerful and polite, thank you to all concerned”
The following day she presented Sue, Kelly and the site team with the poem on the left. What a lovely way to show her appreciation! Well done to Sue Croll, Kelly Harris and the entire team at Ryfields.